FAQ

Does the platform support a serverless edge‑camera setup for simplified deployment and edge analytics?

PikoEDGE cameras run PikoVIDEO locally so you don’t need a server onsite. They support ONVIF/RTSP, AI analytics at the edge, PoE power, and deliver high image quality with minimal setup and bandwidth impact.

Can the system capture ATM, ITM or POS screen data to help resolve disputes or fraud?

PikoTERMINAL seamlessly records the entire screen interaction at ATM/ITMs and POS terminals, giving visual evidence to resolve disputes, prevent fraud, and support regulatory compliance — integrated directly into the PikoVIDEO timeline.

Is there built‑in verification to reduce false alarms and support law enforcement response?

PikoVERIFY provides 24/7 video verification from Cook Solutions Group’s Network Operations Center. When an alarm triggers, trained staff review live video and analytics in real time to confirm and coordinate response — minimizing false alarms and supporting non‑response police policies.

How does the system correlate events across access control, alarms and video analytics?

PikoCONNECT middleware brings alerts from access control, alarms, and analytics into PikoVIDEO, creating one unified view. It "Collects" data, "Connects" systems, and helps to "Resolve" incidents — making real‑time situational awareness simple and actionable.

Are advanced analytics available for real‑time alerts on behavior such as loitering, tailgating, intrusion or crowding?

With PikoANALYTICS, you get AI‑driven detection of objects, loitering, line crossing, intrusion, tailgating, area enter/exit, crowding, object left behind, license plates, and more — delivering real‑time insights and instant alerts integrated into your video system.

Can our video system support any existing camera and operate efficiently on low bandwidth?

Yes — PikoVIDEO supports universal camera compatibility, works reliably on low bandwidth networks, encrypts all data, and includes managed services for ongoing hardware and software maintenance.

Does our surveillance platform unify video, access, alarms, analytics, and transaction data in one interface?

Piko is built as a truly Unified Security Platform, combining PikoVIDEO, PikoCONNECT, PikoANALYTICS, and PikoTERMINAL into a single cohesive solution that integrates video, access control, alarms, analytics, and transaction screen capture for seamless monitoring and response.

What is Piko Cloud Connect?

The Piko Cloud allows users to connect to the Piko Server behind a NAT without setting up port forwarding.

What analytics are supported by Piko?

Piko supports in-camera analytics as well as having built in analytics into Piko’s software including object detection, line crossing and heatmapping. Please visit our Piko page for a complete list analytics supported.

How many users can be supported on a specific group within Piko?

Up to 1000 users on a specific system, which are all included in your cost.

What platforms will Piko work on?

Desktop, Web and Mobile Applications are all supported. Please visit our Piko page for a complete list of all platforms.

What unique advantages does Piko have over other IP Video Surveillance systems?

Besides being extremely user friendly, Piko is on the cutting edge of technology and advancements. Please visit our Piko page for additional advantages provided by Piko.

How Secure is Piko?

Piko secures management traffic/data, video from camera streams and user login authorization.

What operating systems does Piko support?

Windows, Linux and Ubuntu. Please visit our Piko page for a complete list of versions supported.

How do you add users within Piko?

In 4 simple steps you can create a new user. Please follow our YouTube link to see more.

How do you add cameras within Piko?

Piko can automatically any ONVIF cameras connected to your system or if you have a Subnet you can scan and add cameras with associated usernames and passwords.

Is there an ability to increase/decrease users permissions within Piko?

Yes, Piko has an extensive user based permission set within user roles. Please view our YouTube channel on how to edit user roles here.

Does Piko use any rules to alert users?

Yes, Piko has an extensive "if this than that" rules engine. Please view our YouTube channel to see more about creating rules within Piko here.

What integrations does Piko have?

With Piko's open architecture and open API set, Piko has the ability to integrate with any platform that can send/receive API's.

How do you export video from Piko?

In 4 simple steps you can export video in 5 different codecs. Please view our YouTube tutorial here to see how to export.

What cameras are supported by Piko?

Any ONVIF or any camera with a RTSP stream. Please visit our Piko page for a complete list of all compatible cameras.

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